Return Policy

If you are not entirely happy with items purchased, providing the goods are in perfect condition with an original receipt, we can offer:

Non-sale items

A full refund for goods within 14 days of receipt.
A credit note (valid 6 months) or exchange for goods within 28 days of receipt

Sale items

A full refund for goods within 7 days of receipt.
A credit note (valid 6 months) or exchange for goods within 14 days of receipt; no sale items can be exchanged after the sale has ended.

Please note that all items purchased in 3 for 2 offer need to be returned together for returns/exchanges to be processed.

Just pop the item in the post and send to -

Rachel Riley Ltd
Ground Floor, 11 Osram Road
East Lane Business Park
HA9 7NG

Once your return has been accepted, you will receive the refund via the original payment method within a maximum period of 14 days, depending on your bank. If you would like to ask us any questions about the return or check any order information with us, please do not hesitate to email hello@cottonbabylondon.co.uk. Please note, customer is responsible for any return fees.

We do not accept returns for gift boxes or gift wrap.

Any items purchased on our sister site www.rachelriley.com in dollars need to be returned directly to US business, for more information please visit

Your statutory rights are not affected.